Ballerina Lash

At Indigo Beauty Cosmetics, we take pride in providing high-quality beauty products. Due to the nature of our products and for hygiene and safety reasons, we have a strict no-return and no-refund policy.

No Returns or Exchanges

• All sales are final. We do not accept returns, exchanges, or issue refunds on any of our products.

• Used or opened products cannot be returned under any circumstances. For hygiene and health reasons, we cannot restock or resell items that have been opened or used.

• If an order is placed incorrectly by the customer, they must contact us immediately at Info@indigobeautycosmetics.com to request a cancellation and refund. Orders can only be canceled before they are processed and shipped. Once an order has been shipped, it cannot be canceled or refunded.

Damaged or Defective Products

• If you receive a damaged or defective item, you must contact us within 48 hours of delivery with photos of the damaged product and packaging. We will assess the claim and determine if a replacement is warranted. Refunds will not be issued.

• We are not responsible for damages caused by shipping carriers, but we will assist in filing a claim if needed.

Lost or Stolen Packages

• If a package is lost in transit and the shipping carrier confirms the loss, we will provide a one-time replacement of the order. Customers must provide proof from the shipping carrier that the package was not delivered.

• If tracking shows the package was delivered but the customer did not receive it, the customer must contact the shipping carrier to file a claim. Indigo Beauty Cosmetics is not responsible for stolen packages.

Processing & Shipping Times

• As a small business, we carefully handcraft and pack each order with care. Please allow 3-5 business days for order processing before shipping.

• Orders are shipped Monday through Friday. Orders placed on weekends or holidays will be processed on the next business day.

• Once shipped, delivery times may vary based on location and carrier delays. Estimated shipping times:

  • Standard Shipping (U.S.): 5-10 business days

  • Expedited Shipping (U.S.): 2-5 business days

  • International Shipping: 10-21 business days (varies by country)

Shipping Rates & Carriers

• Shipping costs are calculated at checkout based on your location and selected shipping method.

• We ship via [list carriers, e.g., USPS, UPS, FedEx, DHL] to ensure reliable delivery.

Order Tracking

• Once your order has shipped, you will receive a confirmation email with tracking details.

• Please allow up to 48 hours for tracking information to update.

Incorrect Shipping Information

• Customers are responsible for entering the correct shipping address at checkout.

• If an incorrect address is provided, please contact us immediately at Info@indigobeautycosmetics.com to request a change.

• Once an order has shipped, we cannot modify the shipping address, and we are not responsible for misdelivered orders.

International Orders & Customs

• International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

• Indigo Beauty Cosmetics is not responsible for customs delays.

Policy Agreement

By purchasing from Indigo Beauty Cosmetics, you agree to our no-return, no-refund policy and our shipping policies. We reserve the right to refuse any claims that do not meet our policy guidelines.

For any concerns, please get in touch with our customer service team at Info@indigobeautycosmetics.com.

Indigo Beauty Cosmetics – Where Beauty Meets Confidence!